Fork Truck Direct is pleased to be working with Primal Raw and Natural Treat Shop

It is always great to hear from our customers about how our Fork Truck Direct service has helped them in their business. We caught up with Merlin Reeves, Operations Manager, who told us more about what it is like to work with us and the impact it has had on their business.

“Primal Raw first contacted Fork Truck Direct in February 2021 as we were in the market for a pallet stacker due to the ever increasing deliveries we were needing to take in. Right from the initial contact they were fast, professional and very reasonable with their prices.

Running a small but growing business, we had to be very mindful of running costs and Fork Truck Direct worked with us to get the right product we needed and went above and beyond to make sure we were happy with it.

In 2022 we opened a sister company called Natural Treat Shop and found ourselves in need of a reach truck to take deliveries from the ground floor up to the 1st floor of our warehouse.

Again Fork Truck Direct were amazing! Not only did they make quite a few visits to our premises to ensure sure we ordered the exact truck for the correct space and height we required, they also put us in contact with a forklift training company to get our staff members certified as well as a safety bar company to make sure the 1st floor was safe for our staff and complied with health and safety legislations.

While we were waiting for our truck to be delivered, they spoiled us with a loan truck to use, while also supplying us with a charging unit and autofill unit.

We soon found ourselves using the new forklift for everything and looking back now we do not see how we managed without it. It has saved us so much in man hours that it more than pays for itself.

If we have any question or issues with either of our trucks, they respond very quickly and before we know it, someone is on site address the problem

We would always use fork truck direct for our repairs and any new equipment we need, also happily refer anyone who is looking to get a forklift”

We are always delighted with feedback like this. Get in touch with our friendly team today to chat about how we can help your business.