Forklift Truck Servicing & Repair

Forklift Service, Support & Customer Care

25+ Years As Trusted Service Providers

We pride ourselves in providing the very best in forklift service support and customer care.

The backbone of our success is our staff. With over 100 years of combined experience in the forklift service industry, our Service Management Team's expertise and technical knowledge ensure that FTD will remain a leader in the field for years to come.

We place immense importance on the levels of service we give to our customers – responding to all service calls within an average of less than 4 hours.

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Immediate Support Available Today

With the largest concentration of forklift field service engineers in the South East, our team delivers rapid, reliable support whenever you need it. Our network of 20+ mobile forklift service engineers, supported by eight dedicated office-based support staff, operates five days a week to ensure every piece of equipment we maintain is serviced efficiently, cost-effectively, and to the highest industry standards.

Our fleet of 27 fully equipped mobile service vans enables our highly trained engineers to carry the specialist tools and genuine parts required to complete most repairs on-site, reducing downtime and keeping your operations moving.

We provide forklift servicing, maintenance, and breakdown support for all makes and models of forklift trucks and warehouse equipment across Essex, Suffolk, Norfolk, Kent, and London, delivering fast response times backed by the South East’s most extensive field engineering coverage.

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Complete Transparency

Our Unique Service Management System

All records and management of completed service work are stored on our Service & Fleet Management System. Our customers are given a unique username and password to access the SFMS which allows them to view all of the service history and schedule, costs, and certificates for individual piece of material handling equipment. This provides a complete transparency. 

This system is accessible via our website at the top right hand corner or by clicking the below button. 

Service & Fleet Management System
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Key features of Service

Breakdowns to Service Schedules and Much More

Type A Service Scheduling

The most cost-effective method of maintaining your material handling equipment and getting ahead of serious faults is with our Type A services, with which you are placed on a rolling schedule. Every 6 or 12 months, a specialised field service engineer will attend your site to:  

  • Replace filters. 
  • Top up relevant oils.
  • Clean and check internal components. 

This gives our support team a clear insight into potential future issues, allowing us to proactively address problems that could impact your operations in the future. 

 

CFTS Thorough Examinations

Here at Fork Truck Direct, we have the capacity and technical expertise to ensure that all the equipment we maintain meets government standards for workplace health and safety. Our automated scheduling system allows us to plan CFTS Thorough Exams annually, providing our customers with the assurance that their equipment is compliant with the legislature. 

Breakdown Callouts

With a dedicated team of over 20 Field Service Engineers, 27 fully-equipped vans, and 8 experienced service coordinators covering 4 counties, you can be confident that breakdown callouts and repairs will be handled swiftly and efficiently. With Fork Truck Direct, you can rest assured that whenever issues arise, assistance will be promptly available. 

Average Time for Engineer's Attendance: 4 Hours 

Workshop Repairs

When extensive repairs are needed, our customers rely on our ability and facilities to restore their equipment to full working order. That's why we have our Unit 18 building in South Woodham Ferrers, which comprises of multiple bays capable of accommodating equipment of all sizes, from pallet trucks to side-loaders. Our dedicated workshop engineers and office-based transportation team handle everything from collection and delivery to all the steps in between. 

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Case Studies

How we support operations across the South

ibmg

With over 171 locations including Chandlers Building & Roofing Supplies, Parker Building & Roofing Supplies, Grant & Stone and many more, IBMG's large and complex network of depot's are all supported by Fork Truck Direct. IBMG have acquired over 110 Doosan forklift trucks, and dozens of telehandlers & side-loaders which are all supported by FTD's service team in partnership with Triple R Engineering. 

Aspall (1)

Premium Cyder specialists Aspall Suffolk Cyder has been in business for 300 years. For the past 15 years, Fork Truck Direct have supplied the site with Doosan counter-balance forklift trucks. Currently Aspall's operate 12 of our Doosan forklifts which we maintain on a weekly basis.

Case Studies - Hills Prospect

For the last 11 years, Hills Prospect have chosen Fork Truck Direct as their main supplier of material handling and warehouse equipment. With 14 Doosan electric vehicles, Hills Prospect are able to operate 22-hours a day, 6 days a week trusting the reliability and servicing provided by our products and service team.

Case Studies - Eat Natural

For over 18 years, our sales manager Jimmy Pascavage has supported Eat Natural by providing them material handling solutions on many projects to improve efficiency. 14 Doosan counter-balance forklift trucks support Eat Natural in their production and distribution of over 100 million bars every year. 

Case Studies - Jaylow Supplies

Since 2006, Fork Truck Direct have consistently supported Jaylow Supplies with warehouse solutions & equipment. With over 20 Doosan powered pallet trucks and multiple articulated & counter-balance forklifts, Jaylow Supplies depend on Fork Truck Direct's service team to maintain their extensive fleet.  

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